FAQ Online Music Together®

Question and Answers: Online Music Together

How do I participate?

After registering for Online MARACAS, you will receive a confirmation.  Online classes begin the week of April 6th; look for an email invite the week previous inviting you to join a special MARACAS ONLINE Facebook Group.  You will receive email notifications each week with special “add on” and printables/downloadables to accompany our new online curriculum.  Please make sure that Hello@musictogetherinphx.com does not go to your spam or junk emails.

My family is not on Facebook, how can I participate?

We realize some families are not thrilled with Facebook.  Given that we are in a special health crisis and having to operate in so many new ways, we are hoping that you might consider using this platform for receiving your special interactive music time.  We are using it because it is free, it is user-friendly, and we already have a presence with so many of our families.  We will be using both Facebook LIVE and posting pre-recorded videos.

For currently enrolled families (only) . . . what happens if I don’t confirm my Music Membership by April 1st?

For families who were registered to attend "Maracas" in person: since the format of the classes is changing, we don't want families to be surprised or upsetby being automatically billed.  Therefore, we are asking all families for a confirmation to go forward.  If we don’t hear back from your family by 4/01, you will be withdrawn and will not be charged tuition.  If you were previously registered for Spring classes, your family will be credited two makeup classes when "In Person" classes resume (for the two cancelled March classes).

If you change your mind and wish to join after 4/01, please contact the office to receive tuition reflecting the March discount (in place of the two make up classes from March).

How do I receive my take-home Maracas materials?

Families that register before 4/01 get a choice of gloved curbside pickup at Kids.Play.Music. (3241 E Shea Blvd) on either 4/02 or 4/03 between 9am & 11am, or having their materials delivered by mail for an additional $5.00.  After 4/01 we will mail all materials for an additional $5.00 fee.  Materials only go home to families registered before 5/04.

Will classes be pro-rated after the week of April 6th?

We will leave all videos active for 14 days online so there is no need to pro-rate tuition.  Families can join mid-April and still catch up on all their music time from earlier in the month.

Can I use coupons for the Online Music Together?  Do we still have the Refer-a-Friend program?

Since we are operating Online Music Together on a very thin budget, we ask for families to please save coupons and friend-referral credits for when our In-Person face-to-face classes resume.  We hope this is sooner than later!  

Are nieces and nephews not living at my house counted in family tuition?

Your membership is good for all family that lives within your household.  It is not intended to be shared with not-enrolled families.

What is a POP UP Zoom Class?

Families will have a 24 hour notice for Zoom Class which will be with different teachers and open to first 12 families who RSVP.  Our goal will be to offer one or two per week, depending on registration numbers.

What if Grandparents/Nanny wish to join online?  Are they included in our family price?

Yes!  If you wish to have your nanny or grandparent be part of our active Maracas Families, please send us their email to be included.

Can I participate for just April, but not May?

Yes!  While we are asking families to make a two month commitment to their online classes (to get the repetition necessary for the learning to be meaningful for your child and to make it possible to pay our teachers), if you need to withdraw in May, please let us know.  We are not requiring a notification by the 15th of the month, but please let us know by May 1st if you are not continuing.   May tuition will be charged on 5/04.

When will be continue with live classes?

Good question!  We hope to be back with “LIVE & IN PERSON” classes as soon at possible and will adjust schedules as needed. 

 

We really are all in this together and we are so grateful that you are part of our close music-making community!